January 26, 2007

Loyal behavior reflects on ROI

Persistence with loyalty development undoubtedly led to a surplus on the bottom line for Andersen & Martin - the largest car dealer in Denmark, and simply proves the invaluable link between loyal co-workers and loyal customers.

In this article Peter Winther discusses the case as it were for Andersen & Martini, a Copenhagen based public company. The company turned red numbers to black in record time. One of the key instruments being the design and implementation of an impressive and highly effective marketing loyalty program.

-> Article is found here: Return on Behavior Magazine
-> Visit Andersen & Martini (in Danish)
-> Download the article as PDF:
LoyalBehaviorReflectsROI_PeterWinther_Article.pdf